Are the Vintage hats used?
Not at all! All hats from the Vintage Collection are unworn, with tags, unaltered. Thought, it may show signs of time like fades, discoloration, and others proper of vintage items. All sales are final.  
When are you shipping my hat?
The handling time is 24hrs or less and we ship Monday to Friday for orders made before 10 am. Orders purchased on Friday after 10 am, will be shipped on Monday of the following week.  
I paid for One Day Air, why my package haven't arrived?
All services provided by USPS/UPS, do not include weekends and holidays. If you made the purchase before a Holiday, after Friday 10am, or in the weekends, it wont count for your estimated delivery time EDT.
How long it's gonna take for my hat to arrive?
Depending of the type of service you selected, the estimated delivery time for East Coast is 1-3 business days, West Coast, Central and South 3-5 business days. For expedite delivery, please select the shipping method that best fits your requirements. 
The tracking number says item was delivered, but I never got the package?
Unfortunately, neither the carriers  USPS/UPS or The Lit Goat can be responsible for mail theft. Please, contact your local police after checking the surrounding ares and checking with neighbors. We can't offer any type of refund for order shown as delivered. 

My package arrived damage, now what?
 Please, place a claim with the carrier, we'll help you with the claim process and assist you in case of requiring help.
Do you shipped in a box to protect the hat?
Items like pins are shipped in a 4X8 Poly Bubble Mailers to protect the article. 

All hats are shipped in a poly bag, and inside of a 8x8x6 cardboard box. We use gloves and mask during the whole process as well.

Why my order was cancelled? 

Your order was automatically canceled because our Fraud Prevention Software identified discrepancies in the information provided and the bank’s information, or an unusual behavior like trying different credit cards. 

If you authorized the transaction from a valid card, we regret the inconvenience and invite you to repurchase the items. We strongly recommend to use PayPal for large / international orders.

We are a small family business and Credit Card Fraud it’s really harming our business for which more drastic measures are being taken. 

Thanks for your understanding.


What measures is The Lit Goat is taking to protect me against COVID-19?

All our staff will continue to follow guidance on the best methods to prevent the spread of infection in accordance with recommendations provided by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and other health authorities around the world.

All staff wear mask and gloves on sales floor, warehouse, and shipping area. For more info visit COVID-19! Learn how we are taking care of you!

Why the size is not consistent with all the fitted hats?

Because all brands have different factories around the world, customers may  experience different fittings on their regular size. All sales are final!


 Can I buy Wholesale from you?

We can make arrangements to fulfill your request! 

*Free Standard Shipping for order $79 up to $299. For US Contiguous Only / Virgin Island Excluded. Limited time offer, it can be terminated any time with no previous notice.